United We Fall

I truly hate United Airlines, I get nothing but ulcers from them. Major saga today that ended with me arriving in LA after midnight instead of 10:20, when I was supposed to.

Get a call that flight out at 6:20 is delayed such that I'll miss my connection.

Call USAirways (as it was a codeshare flight), wait on hold for 10 minutes, but they can't do anything for me.

Call United, wait on hold for 10 minutes, get a very nice lady who says she can rebook me thru Chicago and get me in an hour later. She also agrees to let me change to a later flight on my return. Just as she's about to do it all, we get disconnected.

Call United back, wait on hold for another 10 minutes, get a rude bitchy guy who changes me thru to Chicago, but tells me he can't do anything for the return flight, says things like, "it's only an hour difference" and "the return flight has nothing to do with it"... doesn't care that the previous woman said she could/would do it, then we get disconnected.

Call United back a third time, wait on hold for another 10 minutes, get a rude bitchy woman who also says they can't change my return flight and also says, "it's only an hour and if I change your return flight, you'd be gaining a whole day". I hate people like that.

So after all that, they say they can't do anything about my return.

But it's not over yet...

The flight out of Rochester was delayed.

Though we arrived in Chicago a half hour before my connection, we sat on the runway for 15 minutes, causing me to have to RUN about a mile through the airport (NOT in sneakers) to catch my plane. I arrived at my gate sweaty, nauseous, and with my lungs about to explode, only to sit there for another half hour while this flight was delayed also.

They put people through this crap all the time and don't seem to think they need to be polite or compensate them. I think I'm about to cut up my Credit Card that earns United miles and always try to fly JetBlue or AirTran or Virgin Atlantic.

UGH!